In my last post, I described how end-user experience has evolved over time and how I advise clients to look at performance dimensions in a similar sequence:

Availability
Response Time
Consistency

This week, I decided to review our July Gomez/dotMobi Mobile Web Experience Banking Benchmark results and compare them to our longstanding US Retail Banking Benchmark results  from the [...]

Today is a big day for Gomez – we’ve performed a hat trick.  We’ve

delivered our biggest platform-wide product release,
launched this blog and
revamped the entire Gomez Web site.

Many of our experts will be posting to this blog with observations and analysis about Internet performance, the multi-browser world we live in, the need to understand that “the [...]